SKIN1004 Madagascar Centella Probio-Cica Enrich Cream 1.5ml (Pouch Sample)

• A moisturizing cream that stretches like thread, making it possible to massage and pat the skin without any irritation, and balances oil and moisture.
• Contains Centella Asiatica extract, an ingredient that effectively soothes the skin, and vegan ProBio-Cica (Centella fermented with TECA), providing care for weak and sensitive skin barrier.
• Repairs damaged skin barrier to prevent the evaporation of moisture and provides care for dry sensitive skin.
• Improves the skin smoothness on the forehead, chin, nose, and cheeks as well as the skin around the eyebrows, eyes, and mouth as validated by professional skin clinicians.
• Does not contain any artificial fragrances or colors and is safe to use on all skin types including sensitive skin.

• Take an appropriate amount to hands
• Then apply to face. Don’t use too little or too much
• Gently pat with both hands until fully absorbed.

✍ SKIN1004 products might not provide the best results in a few days. Some may see improvements within 2-3 weeks, while others may take 5-6 weeks. However, they offer long-term benefits that are 100% safe and non-damaging, keeping your skin healthy and safe for a longer time.

Lactobacillus/Centella Asiatica Extract Ferment Filtrate, Centella Asiatica Extract, Ceramide NP, TECA, Macadamia Ternifolia Seed Oil, Moringa Oleifera Seed Oil

* The manufacturer reserves the right to make changes to the ingredients in this product. For the most accurate and up-to-date listing of the components, please check the product packaging.

Shipping charges for your order will be calculated and displayed at checkout.

Shipment method: Trans Express (cash on delivery) / Prompt Xpress (paid orders)

Estimated delivery time: Trans Express 1-4 business days / Prompt Xpress 1-3 business days

Shipment cost: Trans Express Rs.450 / Prompt Xpress Rs.450

*Paid orders placed before 10:30am (local time) will be delivered in 1-2 working days. Orders placed after 10:30am will take an additional working day.

*The courier service will call you before delivery to confirm your address and delivery time. If they are unable to reach you, the delivery will be delayed.

Delivery delays can occasionally occur.

At Orion Beauty, we are unable to offer any refunds or exchanges unless the customer has received a product that is either damaged, faulty, or incorrect. In these cases, we will assess the claim and provide a resolution.

I received a damaged or faulty product.

If you have received a damaged or faulty item from Orion Beauty, we apologize for the inconvenience. We take great care to prevent any damages during transit, but it is possible that problems may occur.

To resolve the issue, please message us via WhatsApp at +94770755952 or email support@orionbeauty.lk within 3 days after receiving the package.

Please include a brief description of the problem as well as a photo of the impacted item. Remember to provide the order number and your name as they appear on the invoice. Then, as quickly as possible, we can arrange for a replacement or another option.

Thank you for your understanding and for being a valued customer of Orion Beauty.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

What should I do if I receive an incorrect item?

We understand the frustration of receiving an incorrect item after you have placed an order. We strive to ensure that our customers get exactly what they order. Unfortunately, mistakes do occur from time to time, and for that we apologize.

If you have received an incorrect item, please WhatsApp at +94770755952 or email support@orionbeauty.lk within 3 days after receiving your order with a photo of the incorrect item and invoice. Remember to mention the order number and your name according to the invoice. Then we can arrange a replacement as soon as possible.

In order for the item to be eligible for return, it must be returned to our office unopened, unused, and in its original packaging.

Thank you for your understanding and for being a valued customer of Orion Beauty.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

Even though I paid, one item is missing from my order.

If you haven’t received all of the products that you have ordered, we apologize for the inconvenience. Also, we will arrange a replacement or refund as soon as possible.

Please contact us via WhatsApp at +94770755952 or email support@orionbeauty.lk within 3 days of receiving your order, including photo(s) of the received items and the invoice. Remember to mention the order number and your name according to the invoice.

We have photos for each order that we have taken before packing. As soon as we receive a complaint, we will recheck it with a photo and arrange for a new product or a refund according to your instructions.

Thank you for your understanding and for being a valued customer of Orion Beauty.

(A member of our Customer Service team will contact you through email or WhatsApp within 24 hours with instructions, although responses may be delayed due to holidays.)

My skin got irritated after using the product.

If your skin becomes irritated or shows signs of an allergic reaction, stop using the product immediately.

However, we do not accept returns, exchanges, or refunds for any of our products in cases of skin reactions, including allergic reactions.

Individual skin sensitivities or allergies to an ingredient cannot be predicted by us. We have mentioned the full list of ingredients on our website for each product.

Therefore, please read and review all products' details and ingredients carefully.

We stand by the quality of the products we sell, but certain ingredients may cause irritation. Therefore, don’t make a purchase unless you’re sure about the product or ingredients.

We strongly advise customers to do research or consult with a doctor before purchasing skincare products if they’re worried about allergy reactions.

We strongly recommend a patch test before application.

We cannot guarantee that customers will not experience skin reactions, and we will not be responsible.

If you are pregnant or breastfeeding, or if you have health concerns, please consult your physician before purchasing or using products.

What can I do if the product is not working for me?

We understand that it can be disappointing when a product does not work for you as expected. Unfortunately, we are unable to return or exchange any products for this reason.

Each skincare product is not work the same for everyone.

We apologize for any inconvenience.

What should I do if I am dissatisfied with the product after trying it on?

Unfortunately, our return policy does not cover situations such as not being as expected, disliking the product, disliking the fragrance, disliking the color or not suit to my skin.

We cannot refund or exchange any skincare product not being satisfied with the product. We strongly recommend that our customers take the time to do careful research before making a purchase.

What can I do if I purchase the wrong product by mistake?

If you have purchased the wrong product by mistake, unfortunately, we cannot refund or exchange the item, so please choose carefully.

Is it possible to cancel my order after it has been shipped from the store?

We are unable to cancel orders once they have been dispatched from our store for any reason. 

Can I get a refund because my order was delayed?

We cannot cancel the orders due to delays unless it’s more than 8 business days after they've been dispatched from our store.

We aim to deliver packages within 2-4 business days within the Southern and Western Provinces, and within 3-5 business days throughout the rest of the provinces.

But sometimes these schedules can be changed due to holidays and unexpected situations.

If we can’t deliver the package within 8 business days after dispatch, the customer can ask to cancel the order and receive a refund.

Also, packages can be delayed due to incorrect delivery details and incorrect contact numbers provided by customers, and customers are not answering phones. Due to those reasons, we cannot cancel the orders. We are trying to fix errors and deliver packages at least within 14 business days after dispatch. If we are unable to arrange the package within 14 business days, the customer may cancel or receive a refund. Also, we can cancel the order and issue a refund.

SKIN1004 is a South Korean skincare brand that has rapidly gained traction in the beauty community for its targeted, all-natural products. Rising to meet the demands of a diverse array of skin concerns, SKIN1004 has received widespread recognition for its quality and efficacy. Orion Beauty is the Authorized Retailer Store of SKIN1004 in Sri Lanka, and upholds the brand's high standards of excellence.

SKIN1004 is the brand to go to if you're looking for natural, effective skincare. Their signature Centella Ampoule is made of 99% Centella Asiatica extract and will help you get brighter and more even skin tone. Plus, they've got a variety of other goodies like face masks, serums, and moisturizers that hydrate, nourish, and protect. All that for that glowy glass skin you've been dreaming of!